Eden Landscaping and Snow Removal

Hours from public listings.

Reviews

• Rachel JeffersonGoogleDecember 2020

  Update: the company reached out to me to apologize for the inconvenience. I am hoping to give them another chance in the future. I requested to have my driveway plowed at four o’clock yesterday evening. My request was assigned to someone and I was told my driveway would be plowed overnight. I messaged the driver to get an ETA so I could move my car and was told he would be here between 12:00 a.m. and 1:00 a.m. (no one showed). I then got updated message on the app saying that the time was moved between 6:00 a.m. to 10:00 a.m.( no one showed). I checked my credit card and saw that my card was authorized five times for $45 each. I called the office to ask about the charges and inquire about a driver showing. I received an email stating that the drivers were backed up and that the charges were due to my request timing out and being reassigned. I then responded to the email again to see if I could get an estimated time because I had an appointment (which I had to end up canceling); and was then told they couldn’t help that the trucks were down, which was never told to me. This has been a horrible experience!

• Debi TinsleyGoogleAugust 2026

  Eden is only as good as their local contractors. I initially used them for snow plowing. The first winter was quite mild, so there wasn't a need for a lot of plowing. Because my experience was positive, I decided to use them for lawn care. It was several weeks into the season before anyone showed. I was beginning to look like the old crazy lady on the block with the overgrown lawn. I was getting the side-eye from my neighbors. This is where Eden's service breaks down. They send the jobs out to the contractors on Sunday. The contractor commits to the job and puts it on the schedule. The customer is notified of the day and window of time when the service will occur. Eden is supposed to put a hold on your bank account for the amount of the service and only charge after the service has been performed. However, sometimes, they ended up charging beforehand. If the contractor does not make it within the time window, and does not reschedule, the job falls off the radar. My experience is that there is no process on Eden's part to pick up a job that has fallen off the schedule. That happened to me many times, and I had to continually email or call Eden to get my job back on the schedule. It was a very frustrating spring and summer. I also elected to use their fall cleanup service to get rid of my leaves. I was charged for the service, I was put on the schedule, but the contractor never showed up. After 2 weeks of going back and forth with Eden and the contractor, I was finally refunded the fee. I then elected to use them again for snow plowing in the winter. This winter was particularly rough and required a lot of plows. I have a two-car garage and the walkway from my back door to the garage requires that my driveway be plowed in front of both garage doors. The contractor only plowed in front of one door, the side that he could access directly from the driveway without having to curve at all. And instead of plowing up the driveway and creating a mound to the side, which is how I've always seen driveways plowed, this contractor chose to drive up to as close to the driveway as possible, put down his plow, and then back out of the driveway. Because the plow is not meant to be used this way, he didn't get down to the actual driveway and I always had A layer of ice left over. And since he didn't plow in front of the other garage door, the walkway to my garage was very icy and I fell a few times. Also, there is a drain in my driveway which did not get plowed over and my backyard would flood when the ice started to melt. I contacted Eden several times to get this rectified, and they always told me it would be. But it never was. I elected to use a larger service as opposed to a local company because I just wanted to set it and go. I wanted somebody else to do the scheduling and make sure it got done. But I spent more time chasing these people than should have been necessary. This spring I went with a local lawn mower who has showed up on schedule like clockwork. If he has to change the schedule because of rain, I always get a text letting me know when he's going to come. Now I just have to find a local snow plower with the same work ethic.

• Bradie WilliamsGoogleJanuary 2022

  Working with this company this past week has been incredibly frustrating. I have used them for snow removal in my driveway since 2020. However, this week has been a pain and will never use their services again. I have recurring services set up. A contractor came after about a foot of snow or more dropped. They plowed the driveway, but stopped Sever feet before my garage. Rendering me still trapped. I called and called and emailed asking for a refund and for another contractor to fix the problem. Why would I pay when I’d have to fix it myself. Two days later a contractor comes out an plows my driveway. But to my surprise not only had I not been refunded I was charged again! I emailed again asking for the situation to be rectified and was told it would be. Yet both charges remain. I have asked them to cancel my recurring services and delete my account. You cannot cancel your account online or in the app. I am trapped! Now they will longer respond to my calls. Save yourself the headache and find another company!

• Chris D'AmicoGoogleJanuary 2022

  We signed up for automatic plowing several weeks ago. Second snowfall of the year today. Everyone knew this was coming. No one here in the morning. Couldn't go to work. It's 430p, still no one here. They will not answer phone, Emails get auto reply. A couple hours ago they said someone was coming soon. That person won't answer calls either. Of course our credit card had already been charged 50 bucks. I have no idea whether we're getting a plow today. This is truly terrible service and I would highly advise anyone considering this, to look for other options first.

• Brandon WilliamsGoogleDecember 2020

  First off we set up a appointment for snow removal last night. The website indicated we would not be charged the $50 until service was complete. Not only was the service not completed but they charged the card about a hour after we submitted the information. 2nd we see service was approved by a contractor who stated they would be at our home the today 12/2/20 between 8 and 10am. No one showed up, but they had the audacity to send a pic if them on our street stating that the job was complete. We immediately contacted them and reached only a answering service who claims they can only send a message to management but have no direct number for us. Then they claim afterwards that the truck broke down. If thats the case then why send us a pic of the truck on our street and send a message saying job complete. Then the next thing they stated was there was a error with the credit card but yet they charged the card $45 and then stated they refunded the money after finding out truck broke down. Are there not more trucks that can be sent. Terrible and unprofessional service. Not only did they not communicate anything but we still didnt get our drive way plowed. I would not recommend Eden services to anyone, you cant even reach any real person to get issue resolved.

Selected excerpts from reviews published on Google and Yelp, not reviews collected by this site.