Emerald Tree & Shrub Care Company

Hours from public listings.

Reviews

• Alan SteinfeldGoogleJune 2018

  Just had Emerald back for the 2nd time in two years. They removed two "weed" trees which were growing in my back yard. The Norwegian maple was fully 35 feet tall and in an awkward spot behind the garage. It was removed without damage to any other plants or property. A smaller oak was also in a difficult spot and removed without damage. In the front of our home, they pruned three ornamental trees; a weeping cherry, "Hollywood" juniper and red bud. This is were their real skill stood out. The crew understood what I wanted to achieve and at times made recommendations which were both in keeping with the health of the tree and its appearance. At the end, they cleaned up thoroughly. Great job by a crew who knew what they were doing.

• Kevin BGoogleMay 2024

  I had a struggling, prominent Japanese Maple that was at least partially dying. I called Emerald and they took a look, quickly troubleshot the issue and provided a reasonable estimate. I am happy to say that months later, their work paid off as now the tree is thriving in a way I haven't seen before. "Curing" a sick tree is not a guaranteed process but in my case I'm super happy with both their work and results. I'll also add that this is definitely an established company with all the professional equipment and multiple crews: this is the opposite of one guy with a truck in a chainsaw, which is good! Anyhow, definitely would recommend, thank you!

• Laura C.GoogleJune 2019

  Removed very large, old and diseased oak from property. Stood by their reasonable price even though it took my town eons to process the permit. Crew was terrific - efficient, answered all my questions, kept me apprised of the process of their work, pleasant, did terrific job cutting stump practically to grade on a slope (couldn't be ground). Would recommend to anyone.

• Jillian LimGoogleJanuary 2019

  My experience with this company was unprofessional, disappointing, and lacking in customer service, especially with KEVIN WYATT, the vice president of Emerald Tree and Shrub Care. He gave me an initial estimate for trimming in 2017 for a giant elm tree belonging to my neighbor and causing damage to my house. Estimate and access was discussed in detail. After the insurance approval, I contacted Emerald in 2018 for the service. I was advised to wait until November, after the tree stopped actively growing. I respected the rationale for timing of the trimming and waited until November to call for an appointment. It took 3 months of multiple phone calls to the office, leaving messages and ignored responses from Kevin to finally get him back to the house for a re-estimate that he requested. He was late, and after seeing the tree, he asked about access. At Kevin’s advice from the initial consult, I had gotten permission from my neighbor to allow access to his back yard/parking lot for the company's workers and the truck and I told him so. Kevin then said he now wanted the back lot empty of ALL cars. Since Emerald works in busy sidewalks filled with cars parked or moving in NYC when the company trims NYC sidewalk trees during the fall, asking for the lot to be completely void of all cars seemed unreasonable and an excuse. When I questioned his reasoning behind emptying the lot, he got very irritated and angry and ran out of my house citing he did not want to take the job. I am a smart woman and I do not like being lied to with excuses that do not make sense. If he did not want to do the work, he should not have kept me waiting for months, and then give me irrational excuses to either increase the initial estimate or avoid taking the job altogether. The company is UNPROFESSIONAL and UNTRUSTWORTHY. When I told Kevin that I will be leaving a review, he said no worries, there will be plenty of other reviews to offset mine so go ahead.

• Laura WilkerGoogleJune 2018

  We had a big branch down across our front lawn--partially blocking our front door. We reached out to several tree companies and Emerald was very responsive and came quickly. They provided options, and were well priced.

Selected excerpts from reviews published on Google and Yelp, not reviews collected by this site.