Massey Services GreenUP Lawn Care Service

Hours from public listings.

Reviews

• Chaz and Amy MillerGoogleSeptember 2026

  UPDATE: We received a total of one missed phone call from corporate. No voicemail left. Only knew it was them because I googled the number. The company that re-sodded our area said they had just come from re-sodding 2 yards that Massey ruined, and have a third scheduled. UPDATE 2: Got a call from a regional manager after the update. Nothing they'll do except use this experience to try to improve. REVIEW: Our front yard was ruined under their “care.” We’ve had nothing but problems with this area. When we moved in a year ago, it was looking like it needed some help, but was still pretty full of grass. The previous owners were using Massey, so we signed up too to have them continue fertilizing the yard. The salesman used scare tactics to say we had chinch bugs in this section and that’s why it was dying. After we signed a contract, he came back and said oh no, it’s not chinch bugs, it’s an irrigation issue (it’s definitely not) and tried to get us to sign up for their irrigation contract (did not). Winter came, so we decided to just wait to see what this section did in the spring. It was far worse than it had been over last summer, and that’s when we started calling to complain and getting a “manager” to come out and tell us what was wrong. In addition, there were patchy holes through the whole yard. The manager, who is a very nice but quiet guy of few words, said there was a pH issue throughout the yard. They dumped some special soil on this section and said they’d see what would happen, and would come back in a month to follow up. They never did, so we had to call and say where’s the manager who is supposed to be following up. They sent him back out and there was still a pH issue. More “fixing” ensued that didn’t do anything to help. Finally we added some sod plugs to try to get it to start filling in. It’s not helping. Now the healthy grass on the edges is also turning yellow and dying, so whatever is going on is spreading. The manager came back again on an additional “follow-up” visit and didn’t even come to the front door; just did a quick soil sample, looked around, and got back in his truck. We only knew he came because we checked the cameras. No communication or phone calls after that to give us an update. No one could tell us what was happening. We also found out this spring, after complaining, that Massey calls “crabgrass” an uncontrollable weed and does not treat it. They expect homeowners to root it out themselves. This was never communicated to us or explained. Also, it’s especially interesting that even in their own newsletter, they say lawns are treated in the fall with pre-emergent for crabgrass. Why list it if it’s not treated? We called to say we would not be renewing after our year was up. The next day, the manager showed up at our front door unannounced and asked why we were canceling. We said we’d be re-sodding and trying to treat our yard on our own from now on. The manager’s response was “But the rest of the yard looks good…” Absolutely unacceptable. Mind you, there are other significant areas of concern throughout the back yard too that have not been addressed under their treatment. We kept getting told by them “it takes time.” They had an entire year, plus all the time with the previous homeowners, so how much more time is needed? The same guy came every month, put in his headphones, and half heartedly sprayed the lawn. They’re not proactive about spotting issues or fixing them. We’ve been watching sections of regular weeds grow too and not get treated (not crabgrass, but regular weeds). You literally have to keep calling and complaining for them to do anything, and even then they don’t seem to really know what to do. Their shrub service is also a joke and does nothing. We have a beautifully landscaped lawn, but our front yard, and the most visible part, next to the front sidewalk, is an eye sore now thanks to Massey. Really disappointed, especially considering how much we paid. The lady you get when you call is really nice and helpful; otherwise, I would have given them 1 star.

• Jonah WGoogleJune 2026

  They charge all this money for literally zero difference in your yard from prior years. I switched to a different company and I saw an improvement in a couple of weeks. If you’re looking for a long hair company, I highly recommend looking elsewhere.

• Michael DevlinGoogleMay 2026

  Massey is a company to stay away from. I cancelled Massey due to their technician damaging my son’s exterior paint on his home from their spray. Massey refused to accept responsibility, which is no surprise. In the process of obtaining quotes from other companies, we were informed and were shown direct evidence that our trees and landscape shrubs all had fungus. Keep in mind that Massey was allegedly treating the trees and shrubs for almost 2 years. Also, we figured since Massey was doing our lawn and landscape treatments, we would have them do our interior pest control as well. We cancelled our pest control company to keep everything with one vendor, which was a mistake. Within two months we had bugs inside, which we never did before hiring Massey. Needless to say, we switched back to our original pest control vendor and never had any other issues. Poor customer service, poor management, poor communication and lack of accountability.

• Shane DevlinGoogleMay 2026

  Update to the update: Update #2: Amazing what updating a review will do — I finally received a call back. Unfortunately, the conversation went exactly as expected. I was told they would not be helping with the damage and they continued trying to explain why their company “couldn’t have caused it.” I explained again that no other company sprays or treats my home with any chemicals or products, yet they still refused to take any responsibility or offer any form of assistance. The overall message was essentially: “Too bad, we’re not helping.” ———————— UPDATE: The “owner” never called like they promised — I had to call them myself. After THREE separate phone calls, someone finally came out, took pictures, and told me I would hear back within a day or two. That was LAST WEEK. Fast forward to this week: I called again and was told a Regional Manager would contact me within a few hours. That was now TWO DAYS AGO, and once again, absolutely no response. At this point, it’s clear this company has no interest in taking responsibility or communicating with their customers after causing damage. I’m now left dealing with repairs on my own while being ignored at every step. -------------------------- I would leave zero stars if that were an option. I strongly advise against using this company. Following a recent service, my home sustained approximately $2,500 in damage as a result of their spray application. I contacted the office, and Anthony, the General Manager, came out to assess the issue. From the outset, his response was dismissive and suggested the company would likely avoid taking responsibility. Although the company made an attempt to clean the affected areas, the effort was unsuccessful. About a week and a half later, I was informed that they would not be covering the damage, claiming it was not caused by their service. This is extremely difficult to accept, particularly given that they acknowledged the issue enough to attempt a cleanup. I am now left with a one-year-old home that has visibly discolored siding and will have to pay out of pocket to correct the damage. Due to the lack of accountability and the poor handling of this situation, I will be cancelling all current and future services with this company. For an organization of this size, the level of customer service and unwillingness to stand behind their work is unacceptable. I hope ownership takes notice, as situations like this ultimately cost far more in lost business and reputation than resolving the issue properly would have.

• Alexandria RingerGoogleMay 2026

  STAY AWAY FROM THIS COMPANY!!! This company cares more about protecting its wallet than taking care of its customers. They caused approximately $2,500 worth of damage to our year-old home and have taken absolutely no responsibility, despite being presented with clear facts showing the damage could only have come from their services. My fiancé and I contacted them immediately after discovering the damage caused by their Massey GreenUP service. From that point on, I had to chase them for answers for weeks, with very little communication or follow-up from their side. Instead of handling the situation professionally, we were left constantly calling for updates while they showed little urgency or concern about the damage done to our home. Even after escalating the matter to corporate, they ultimately came back — for the second time — denying responsibility and essentially telling us to deal with it ourselves. No accountability, no concern for the damage done, and no effort to make the situation right. A company’s true character shows when something goes wrong, and this company failed completely. If this is how they treat customers after damaging a home, I would strongly encourage anyone considering their services to think twice before trusting them with their property.

Selected excerpts from reviews published on Google and Yelp, not reviews collected by this site.