Massey Services GreenUP Lawn Care Service

Hours from public listings.

Reviews

• Eileen BundyGoogleOctober 2024

  I was a happy customer for years... until I wasn't. I communicated with my tech and the office about my concerns. It progressively got worse. I started with a zoysia lawn and ended with one full of sedge on the highly visible street side of my property. I already had to resod one large section prior to needing this part done. One of my ornamental trees were infected with an insect and it went to crap under their watch. I wanted to give them a chance to save the acct, so I called the office to explain that I was considering canceling the service. A manager returned my call and made an appt for the following Tuesday. He didn't show up or call! I canceled last week. The lady on the phone asked, I explained, and she said that he manager would like to hear why. They never called either. Like any relationship, it's all hot in the beginning. They're on their A-game, then you're just paying for them to show up and barely complete a service. They are pleasant to talk to, but actions truly speak. Find a different company.

• Jason GrillGoogleJanuary 2026

  I’ve been with Massey for many years; unfortunately the service and management has gone down the drain. Unresponsive, unaccountable and unapologetic. I’ve watched both my lawn and shrubs deteriorate several times over the years, with promises of being told they will “do better” or “this was the last manager’s fault.” I shouldn’t have to notify them that my tree looks unwell after paying for shrub service. Then watching it get worse and worse every month and being told “we’ve already treated it.” The dying tree doesn’t appear to be treated unfortunately. Again, no accountability or offer to make reparations. Do yourself a favor and find another company and avoid being strung along. It’s not worth the stress and angst of wondering what went wrong and hoping it will get better. Update 1/15/26 While not an amicable conclusion, leadership has reached out and come to the property to assess the damage and provide tips on fixing the situation moving forward.

• Jer KGoogleOctober 2025

  Failure to return phone calls. Failure to treat and maintain lawn. Failure to honor lawn insect replacement guarantee. Multiple Months of landscape reports stating lawn insects specifically chinch bugs. Once Manager comes out it’s stated I don’t have chinch bugs it’s an irrigation problem. Check irrigation, all appears fine. More landscape reports and treatments following that and the reports continually state insects and chinch bugs. Successfully cancelled all Massey services!

• Jessica ReyesGoogleOctober 2025

  Update: I was asked to update my review, so here it is. Apparently if you leave a 1 star review, you can expect to be harassed by the GM Chris to change it or he will threaten to drop you as a client. I have terminated my service due to the consistent unprofessionalism of this company and poor quality of the services provided. Chinch bugs continue to be an ongoing issue for months. Original review: I replaced the sod in my yard for it to look like this less than a year later with their service. Service manager takes no accountability. Horrible company.

• Preston CombsGoogleMay 2025

  IF I COULD LEAVE A NEGATIVE STAR REVIEW I WOULD! I should have paid closer attention to all of the other 1 star reviews that cite problems with return phone calls from the General Manager, Matt, and the declining service in the past year. Those reviews must have been accurate as I experienced that and worse. I moved into a new home with brand new St. Augustine sod that was perfectly green. Steve came to do the first lawn service and within a week, I had numerous brown spots shown in the photos. I checked my irrigation system and everything still worked perfectly. On my first phone call to report the issue, I was told Steve would call back that day. He didn't call that day or even that week. I call again and am told Matt will call back. Matt doesn't call back either. I call a third time and finally Steve comes back out citing we're about due for our service anyway. I specifically asked Steve if the brown spots were chemical burn and was told no, it was drought from the sprinklers not covering that area despite their initial inspection of the irrigation not mentioning that. I was told the brown tips on the remaining green grass was "normal" and "just aesthetics" that would be "clipped off during your next mow." Steve said the head irrigation tech, Jake, would call to schedule an appointment either that day or the next day. Shockingly, no one called. Laura came two days later for another inspection and found a new problem - the sprinklers were installed in a straight line, not a zig-zag pattern, so we wouldn't get proper coverage. I was quoted that trenching and moving heads costs just under $1000 👀 💸 I settled on signing up for the basic irrigation service to have someone check the heads. Laura also said that Jake would call that day or the next day to schedule that. You guessed it, no phone call. I called back two days later and got Matt, the General Manager, who said there was a problem with my billing address so I hadn't been signed up and that's why I didn't get a call. He said he or Jake would look into the issue and call me back that day or the next. No phone call. I call back and the lady I spoke with on the main line said Matt would call back. Again, no phone call. If I had a dollar for every time... Enough was enough. I called back to cancel my service. At the time of cancelling, I get Matt on the phone who wanted to speak to me about why I was cancelling. His real goal was to try and figure out why Laura didn't process my charge. The General Manger literally threw the employee under the bus to the customer because that's what good bosses do, right? I properly lectured him on the reason that I am cancelling is being constantly told "I will get a phone call today or the next day" and that list now includes him specifically. His lack of follow through is a testament to all of the existing 1 star reviews and that he should be ashamed of himself. Pay no mind to the fact that they're desperately trying to cover to not have to put down new sod for the damage Steve's carelessness and failure to adjust his treatment practices to brand new sod had caused. Oh yes, we switched services. And the new company confirmed that Steve had lied about what actually happened. The brown spots were chemical burn, likely from not properly cleaning a container and the brown tips on the good grass is from stress. That explains why my sod was dead within a week before there was a sprinkler issue. And remember that near $1000 quote to dig trenches and move heads? The new company just raised and replaced two heads for a whopping $80. DO NOT USE THIS SERVICE. DO NOT BE FOOLED BY THE CANNED REPLIES TO OTHER REVIEWS. THIS COMPANY IS A TOTAL SHAM. Current photos and backyard from realtor listing included for reference.

Selected excerpts from reviews published on Google and Yelp, not reviews collected by this site.