Massey Services GreenUP Lawn

Hours from public listings.

Reviews

• Gard LaJoieGoogleSeptember 2026

  Poor Communication, Disappointing Results, and a Lack of Accountability Our experience with this company was extremely disappointing. We hired them to professionally maintain our Zoysia grass, but instead experienced conflicting advice, poor communication, unsatisfactory sod replacement, and management that failed to follow through on its promises. Our concerns began with the initial lawn evaluation. The representative identified a specific insect as the cause of our grass damage, only for another technician to later tell us that the original diagnosis was incorrect because those insects do not affect our type of grass. We were also repeatedly told we were overwatering, yet when I returned from deployment and increased watering, our lawn noticeably improved. This left us questioning the expertise of the professionals we had hired. Throughout my deployment, my wife repeatedly requested a courtesy phone call the day before scheduled services. We made this request more than four times, including directly to management. Although it was consistently acknowledged, technicians continued arriving without notice. We would have understood if advance notifications were not something the company offered, but nobody ever communicated that to us. The most frustrating issue was the sod replacement in a portion of our yard. The company killed and removed a section of our existing grass but failed to install enough sod to cover the area, leaving substantial bare spots. The sod installation company also arrived unexpectedly, before the scheduled date we had been given. We were charged for the original sod measurements. Although additional sod was later provided at no extra charge, it still only partially covered the exposed areas. The second batch was delivered by one of their technicians in small, sliced-up pieces that appeared to be leftovers from another job. While we had no issue with using smaller pieces of healthy sod, the overall installation looked unprofessional. As shown in the attached pictures, the affected area remains uneven, patchy, and unsightly. Since returning from deployment, I have spent countless evenings trying to restore our lawn, despite having paid professionals to do the job. My wife eventually emailed management detailing our concerns. In early September, a service manager contacted us and offered to personally inspect the lawn, explaining that the location manager was out for surgery. Unfortunately, the scheduled visit came and went without a visit, phone call, or attempt to reschedule. During that conversation, he also suggested that because we had canceled our services, the company likely could not do anything further. We canceled because of the repeated problems and lack of resolution. That decision should not excuse the company from addressing concerns with work we had already paid for. We gave this company multiple opportunities to make things right. Instead, we were left with an unsightly section of our yard, countless hours spent trying to correct the results of their work, and promises from management that were never fulfilled. We simply wanted a knowledgeable, reliable company that understood how to care for Zoysia grass and stood behind its work. Unfortunately, our experience fell far short of those expectations. Based on our experience, we would not recommend this company for lawn care or sod replacement.

• MP CGoogleSeptember 2026

  Five months ago, your company installed new sod on my property and took on the maintenance service to keep it in good condition. Unfortunately, the lawn is currently dying—there are prominent bare spots and widespread weeds throughout. If this is not resolved immediately, I will be filing a warranty claim to have the damaged sod fully replaced at no cost. Please contact me right away to schedule an on-site inspection and outline your corrective plan.

• Hugo SalvadorGoogleAugust 2026

  If I could say one thing about the service they sure do give you a bunch of excuses! Have had service for about three months almost four! New sod yard was pristine waited the time frame almost two months then hired them!!! So far big mistake. Always excuse my front yard has dead spots from some sort of bug! Was told someone would come back out no one showed instead they called me and gave me a line of bull! Told yard was properly sprayed! Must be like sonic the hedgehog cuz my cameras work great and the time on job is totally a joke! I have a strong feeling all about quantity and the heck with quality! Currently looking for another company! At this time I would say stay clear!

• Patrick ArotinGoogleOctober 2025

  Grass looks horrible, sprinklers not working properly, poor customer service. I called them several times and only got excuses or no response at all. Weeds everywhere.

• John KrumGoogleJuly 2024

  Used Massey for a few years. The lawn guy was fantastic! But the irrigation manager and even the general manager ghosted me for the last two weeks and failed to show up to help solve my irrigation problem. My yard has now turned to straw. I fired them today. Would not recommend them unless you want your yard to look like this. Update: Massey's failure to keep their appointments with me resulted in the death of my lawn. It's gone. Once what was the pride of the neighborhood is now the biggest eye sore. I'm embarrassed. Considering putting a sign in my yard "Massey did this!"

Selected excerpts from reviews published on Google and Yelp, not reviews collected by this site.