Mountaineer Lawn Care

Hours from public listings.

Reviews

• Kimberley OwenGoogleDecember 2018

  (edited 12/12/18; see below) Original review: Extremely poor customer service. 3/20/17 - My mother called to hire them to mow (every 2 weeks for the season) as a "gift" for me. She told them to be sure to call me before coming to my house. 3/21/17 - Early morning, doorbell woke me (they never called me); the employee was here to do the estimate. He assured me he would confirm the details with my mother. No word from them after that, and they never showed up to mow. I called them on 4/10/17 (Monday) to verify they were still going to mow my yard this summer. I was told they would be out by the end of the week, that they had been delayed by last Friday's "snow" (no accumulation at my house that day, plus the estimate was 3 weeks prior). That was the last I heard from them. My mom and I have both called a few times since but it goes to their answering machine/voicemail. Can't rate their actual work because they never showed up to do any. Edit --- End of summer/season 2017 - they did show up to start mowing. The work/workers were fine (decent job and if I asked them to focus on a specific thing they did). The business side was still awful; they charged me more than estimated and for time(s) when no service was even provided. This past summer/season (2018) was MUCH better. The business side had changed and was much more reliable. They seem to have a problem keeping workers (but I think every lawn service has the same issues) however, I had a really wonderful crew leader (Daryl) who was consistently professional, courteous, did great work and made sure everything was to my satisfaction. My lawn was finally maintained on a regular basis. I hope that the good service continues for the upcoming 2019 season. I would now recommend them (with some reservations though, as only time will tell if they will be able to provide consistent quality services), which is why I raise my 1 star rating to a 3 star. (If I rated based solely on Daryl's service/consistency, it would be a 5)

• Amethyst LimaGoogleJune 2024

  I’m now sharing my experience because I still haven’t gotten a call back from the owner so we had them just cut our grass we weren’t having them weed whack or anything like that because my my husband wanted to do it so they only charged us about 115. I gave the guy 130 just because our grass a little bit taller. First day they came out there was a young guy with them. He went ahead and weed whack anyway just because he said he was not doing anything and he waited, whacked around all my plants specifically around my great bushes and my moon flowers that were next to a building. Well, on this particular day, it started to rain and they were really trying to cut the grass in the rain. I would not over approve of that so they said that they were gonna come back the next day or later in the week so they came back. They had a different guy with them and they were finishing cutting the grass and stuff and even though they were weed whacked around and they knew where the plants were. They ran over my two grape vines that were almost 2 feet Tall And they whacked around. They ran over the company multiple times I kept being told by Carlos that the owner would get back to me or the owner sick conveniently and I to the state have not received a call and it’s been over a month month and a half maybe. My husband is very upset because how poorly they cut the grass they cut the grass to where the grass went into my neighbors driveway, wet clumpy grass into her driveway. They kick grass all in our garden beds instead of cutting out from them so now the bed were covered in grass, killing some of the smaller seedlings that they were there there Was very poor management when it came to cutting the grass found out from Carlos that the new guy that came with them was poor attitude of the company and I guess was in a bad mood that day or something and just decided to do what the hell he wanted he was the one that ran over my plants and I still haven’t been compensated for my plants as promised or a phone call back. We will not be using them again ever and I don’t recommend anybody using them, especially if they’re gonna have people who are pissed off cutting the grass and doing what the hell they want and not caring how the turnout is

• Larry BroadwaterGoogleMay 2022

  This company and the people employed with them, are the most unprofessional lawn care service I've ever encountered. They have been asked multiple times to cut the grass away from the vehicles. Which to me is common courtesy. I've tried multiple times to contact the own to discuss this ongoing problem which has done me no good. I'll now be replacing the second window on my wife's car due to the lack of common sense and negligence on this company's part. Not to mention all the dents from the rocks peppering off the side of the vehicle and chipping the paint. If you're considering using this company, I'd recommend considering not to. I'll be in contact with the Better Business Bureau, to make sure no one else goes through what my wife and I have.

• Bradley OwenGoogleSeptember 2021

  They did an above average job until mid-2019. Then it took multiple reminder calls to have them come. Overtreated and burned portions of our yard with fall-2020 application and I ended up repairing it myself. Pre-paid for 2021 season, canceled our service after one treatment and was told our balance was $0. Received no refund despite numerous requests.

• Suzanne GosdenGoogleAugust 2018

  I wish I could give zero stars, as a beware! My experiences in 2017 and 2018 with this company were pretty bad. The unprofessional behaviors of the whole company, from the owner, to the receptionist, to the lawn sprayers... all guilty of the worst customer service I've ever experienced. I've been waiting for a callback for a service need since May (it's almost September). Violets have been out of control for 2 seasons. Fleas are also out of control. Crabgrass is out of control. These are things they are supposed to fix with their lawn care service. I called to ask for my money back, which was refused. I reminded them of their "satisfaction guaranteed" statement on their website, which they denied. I cancelled my service today 8/22/18 (which thankfully came with a cancellation number 130912), but the receptionist could not ensure that the owner Dan Cheslock would ever call me back because she "doesn't control him." Still hoping for my money back. Below is a copy of their satisfaction guarantee, which they do not honor. They have NEVER come to make things right. NEVER.

Selected excerpts from reviews published on Google and Yelp, not reviews collected by this site.