Northern Scapes Inc

Hours from public listings.

Reviews

• Christen EdwardsGoogleApril 2024

  They built a beautiful retaining wall with drainage for my mom's driveway. The person who did the site visit for a quote was very professional, polite, and knowledgeable. We never felt like my mom was being taken advantage of. We hired them additionally to build a wooden bridge to make the porch more accessible from the driveway, and they replaced the support posts on both of her decks, bringing it up to code.

• Kim branchaudGoogleFebruary 2025

  I reached out about snow removal around my house, to have my propane tanks filled. he came out first thing the next morning after I tried to shovel it myself (not happening) and he cleared and big wide path for them. highly recommend for winter need or spring, summer renovations.

• Cara AllenGoogleJuly 2021

  Northern Scapes installed beautiful retaining walls on my property. The crew did a wonderful job! They were very respectful and polite to work with. I am very pleased with the completed project. They really pay attention to all the details.

• Terri FarrellGoogleJuly 2021

  I reached out to the manager on an issue with their chemicals getting into my lawn during an application to my neighbors property. I had great concerns because after my pets were exposed, they were getting sick. I called in a second time and spoke to someone that was not the manager. He told me I was uneducated and I was the only person who ever had a complaint, after getting upset with the conversation, I ended the call. He immediately called my neighbor to complain about me. The neighbor, who I have never had an issue with aggressively approached and assaulted me on my front yard while I was on the phone with the manager. Another neighbor witnessed the altercation and was concerned that I was being threatened, came to make sure I was ok. The manager was going to resolve the misunderstanding and get back to me. This was over three weeks ago and nothing has been resolved. I never received a call back or any apologies from the Representative. The one positive thing I could say, the receptionist who was new to the position was very understanding and handled my call professionally. The representative who fielded my call should either be let go or required to get training in customer service, if he is going to interact with the public.

• Christopher WicherGoogleApril 2021

  My experience with NorthernScapes was brief. After an initial introduction with the sales rep, I was told that I couldn't even book a consultation for a major home patio project because this business is too busy this season. What message does this uncooperative attitude send to current and potential customers? From what I've seen the quality of the work is generally good. It's just that based on this experience, I wouldn't trust this company to prioritize my home or work with me through any issues that might come up. My interaction with them lasted only a few minutes. I left with a firm impression they have bigger fish to fry. The below section was added to the original comment on 4/5/21 in response to the owner's response: I know what a realistic time frame is for major landscaping architecture. I specified no time frame at all during the call. In the span of 2 minutes, your receptionist twice denied a simple consult request without asking for any further detail including a time table. I am not going to beg you to take my business. You are mis-characterizing the nature of the call. Instead of taking the opportunity to make things right you chose to use your response to push the blame back on me. If the apology isn't sincere why bother offering it at all? I've seen your work and I wouldn't have bothered calling if it wasn't quality. This is about lack of professionalism in your front office. It is clear from your response that this attitude comes right from the top. Here is a word of wisdom to anyone else considering this company for residential landscaping. If this company's owner can't constructively resolve an issue this small, and needs to push blame back on the customer, what will they do when a bigger issue with YOUR landscaping project needs to be resolved?

Selected excerpts from reviews published on Google and Yelp, not reviews collected by this site.