Prime Pest and Lawn

Hours from public listings.

Reviews

• Christina BusbyGoogleOctober 2026

  Prime Pest and Lawn have treated us wonderfully for the last few years and help keep the spiders away! They're quick and efficient and answer any questions or concerns we have. Andrew took care of us today and treated our garage, replacing the sticky spider traps without me having to ask or remind him which I appreciated.

• Erin DrumGoogleOctober 2026

  BEWARE! We had soooo many issues with Prime and actually scheduling (including one of their technicians lying about us opening the door and canceling our service day-of when, in fact, they later confessed that they just didn't have time to make it to our house and made up this story. This is documented on both of our ends). When I finally tried to cancel my service, this shady company A) makes your account go into a 30-day "review" before being cancelled, stating someone will reach out after the "review." B) When they finally "reach out" by phone, they use a software that bypasses your phone actually ringing and goes right to voicemail (this has happened multiple times when Prime has "called," though I do not have a screener on my phone that would make this happen, despite the customer service rep insisting it must be on my end). I've waited on hold with Prime for a ridiculous amount of time, this time and all other times I've tried to call, with their line just hanging up on me. When I called back 5 minutes after getting this voicemail about my account being "reviewed" for cancellation, the person who "called" me 5 minutes prior (aka went straight to voicemail) happened to not be available and the solution is to just put me on their "call back list." The call back list has no assurance of what day I will be called back, nor will they provide any sort of email address, alternate contact method, or alternate person to speak with. DO NOT bother starting service with this scam of a company. We'll be reporting to the Better Business Bureau.

• Kevin LiuGoogleOctober 2026

  They are amazing to work with. Our technician was friendly and told us what they've done. Also they refilled our mice box and found a bird inside 😳. Love the text reminders and great communication.

• Felisha WallGoogleOctober 2026

  Contacting anyone in office has been a pain. Last person who came to my house said he will have the office contact me, haven’t heard anything at all or seen any emails, I keep being charged but i have a paper showing my services should of ended last month as I had a 13 month contract, and I never signed any new paperwork to renew anything. Human communication has been practically non existent and exhausting ever since I signed up.

• Monica GuzmanGoogleAugust 2026

  I am LIVID with this company. The most unprofessional and they really don’t care about their customers. I attempted to get ahold of someone for 3 days, 3 DAYS… let that sink in…. constantly calling trying to get someone here for an emergency spray. I am being told “they have phone issues” but it looks like you have been having “phone issue” for quite some time based of your most recent review from two weeks ago. The fact that there was no mass email, no warning on your website or anything to let us, the affected customer know what it going on.. it truly unacceptable. I also have the email exchange, so don’t try to justify your excuses and why it took you over 5 hours to respond to my email if you say you have 8 CSR reps according to your reply to a previous review. I ended up having to pay another company to come and do an emergency spray. I am done with this company and will not be continue services. *Adding to my review….. they miraculously have their phone working again. How convenient when I was told they were still down per my most recent email. They also tried to gauge me for the cancellation fee in which I declined and informed them then can take me to court since I have proof of attempting to get ahold of then and having to pay another service due to them not answering for 3 days.

Selected excerpts from reviews published on Google and Yelp, not reviews collected by this site.