TruGreen Lawn Care

Hours from public listings.

Reviews

• Enzo Christine FabbroGoogleApril 2026

  BEWARE! Based on my experience — and consistent with many other reviews — TruGreen technicians are not completing the services customers are paying for. I have complained three separate times and received no meaningful resolution, which is why I am now sharing this publicly. I strongly encourage anyone considering this company to review the video evidence for themselves. On this most recent visit, the technician attempted to ring the doorbell and leave without even trying to access the backyard. Only after realizing someone was home did he briefly enter the yard — but he serviced only a small patch of grass on the left side and completely ignored the entire right side and the area below the retaining wall. He also skipped our entire side yard along the driveway and fence. My husband observed this in real time from inside the home, and it is clearly documented on our security cameras. Despite this, the technician marked the service as fully completed. Customer service and supervisors have shown little concern and do not return calls. To make matters worse, we were charged for both the initial incomplete service and again for the supposed “free” follow-up. When the original visit was never completed properly, calling the second visit a follow-up is misleading at best. I am not paying nearly $100 per visit, 10–12 times per year, to chase down a technician who is unwilling to perform the work. This reflects a serious lack of accountability and quality control within the organization. Shame on the technician. Shame on the supervisors. And shame on TruGreen for failing to properly address repeated service failures and dissatisfied customers. If TruGreen leadership genuinely cares about customer satisfaction, they should review their service verification processes and address the pattern of incomplete treatments being reported by multiple customers.

• Flo DaelemansGoogleJuly 2026

  Zero stars if I could. What started as a small patch of fungus is now our entire front yard, dead. TruGreen's own technician applied fertilizer to our Zoysia lawn while a small area of fungus was already active — a basic, avoidable error that made the problem spread aggressively. Their response was to offer three "complimentary" fungicide treatments and an aeration to fix damage they caused. That's not a favor. That's the bare minimum for a mistake they made. Since then, it's been the same cycle over and over: promised treatments delayed for weeks while the fungus kept spreading. We left town for a few weeks and came back to find nothing had been done and the lawn was worse. We flagged that the fungus had reached the fence line into the backyard — it sat untreated anyway. A technician showed up and aerated the yard with zero notice and no explanation of why. What started as one small patch is now our entire front yard, dead, and the fungus has spread into our neighbor's lawn too (see attached photos). We were promised a manager would call within 24 hours "given the severity of the situation." That was over 48 hours ago. Since then: nothing. No call, no email, no one willing to actually own this account. Just the same copy-paste apology from a rotating cast of customer care reps who have no authority to fix anything. We've also raised, repeatedly, that Zoysia doesn't come back from simple reseeding — TruGreen will need to provide sod or plugs to restore what their negligence destroyed. No one will commit to that either. We've paid close to $1,000 to watch our lawn get progressively destroyed under TruGreen's "care," with a company that will not put a manager on the phone no matter how many times we ask. If you're considering TruGreen: don't. Find a company that will actually show up and take responsibility when they get it wrong.

• mike sennettGoogleJuly 2026

  If only there were zero stars. I signed up for the TruPro plan that was supposed to include a "TruGreen lawn assessment", "TruGreen tailored plan", etc. What I got was zero assessment, no tailored plan, or anything else that was described. I spent more time on the phone with customer service scheduling things that never happened than I got actual service. To begin with, they treated my yard twice but never went in the back yard. When I asked the tech why he wasn't going int the back yard he said my account said "no back yard". I then had someone tell me that a tech had visited my house and gave a generic assessment about weeds and brown patches. My first clue was that the "assessment" was not scheduled as customer service advised it would be, it was completely generic (I don't have a weed problem), and recommended a core aeration (TruGreen had already done the aeration 3 weeks ago). So I went to my Ring camera and there were ZERO visits (plenty of Amazon and others) on the day of, or prior to, the day the representative claimed to have visited my house to provide an assessment. There was also no note on the door from TruGreen indicating a visit from anyone. Clearly, the teach has an intergrity issue. Bottom line, I couldn't recommend this company to anyone with a straight face. This is my second go round with them and I just figured maybe they'd gotten better about drive-by's, poor treatments, etc. Clearly not. Do not use.

• Melanie JamesGoogleJuly 2026

  HORRIBLE experience!!! Killed flowers in front bed, we have yellow patches all over the lawn, and the side of our house looks like a chemical biohazard site. I have been trying since MAY of this year to have a manager come out and address these issues..to date, three different promises from customer service that a manager would address these issues and 0 actual responses. The only manager I have actually had a chance to SPEAK with was Christian (from May of this year) , who we scheduled an appointment for last week....then technicians showed up to do an aeration (no Christian). The techs then told me that Christian was no longer with the company, and they reached out to Corey. Customer service said Corey would call by the end of day on Monday, July 6..of course no call. I was told Tuesday from customer service that John Bleshoy, the area manager would call by the end of day Tuesday...of course no call. I just received a call from a Mike Duncan, who NOW says that Corey will call me next Wednesday, because he is on vacation. Good luck holding our breath on that one. When I told Mike that at this point I want a full refund (as I will not be using them this year, and will have to purchase plantstock that Trugreen destroyed), I was told basically "good luck", that only the general manager can issue refunds....which will be my next stop.

• Tucker BarrGoogleJune 2026

  TruGreen showed up this morning to do aeration. The problem is that it rained pretty hard yesterday. The TruGreen tech nevertheless proceeded to drive his heavy aeration equipment back and forth, doing permanent damage to the lawn (indentations, destroyed grass, etc.). You would think that they would know better. Maybe they do and just don't care -- check the box, send the bill, and on to the next house.

Selected excerpts from reviews published on Google and Yelp, not reviews collected by this site.