TruGreen Lawn Care

Hours from public listings.

Reviews

• Cheryl TreenGoogleOctober 2026

  I've had TruGreen for many years, and l have to be honest, this wasn't a good year. I couldn't even tell sometimes if anything had actually been done after an application. I have their fertilizer program and separate grub proofing and aeration. This was a weird year for grubs and l got some pretty significant grub damage, even with the grub service. Also, l believed the machine they use for aerating was set to the wrong plug removal setting this year and not enough was done. Due to the excellent customer service l received, l am STILL and will remain a TruGreen customer. Charlie, a supervisor called me personally and he sent Matthew, a top technician, to my house. They listened to my concerns and came up with a plan. Trugreen will do a little over seeding to minimize Spring bald area issues due to the grub damage (unfortunately my front yard) and are re-aerating the lawn. I now know, instead of fuming, just call, explain your concern or issue and TruGreen WILL make it right. So thank you again to Charlie and Matthew for the exceptional customer service, l really appreciate it!

• Anna BergerGoogleOctober 2026

  Matthew was excellent to work with. He checked in with me, made sure I understood what he was doing, and was upfront and communicative when he realized he was unable to complete the service in the backyard. I really appreciated his honesty and willingness to explain the situation rather than simply leaving without an explanation. He also documented in his notes that he was unable to complete the backyard service and encouraged me to follow up with TruGreen as well. I truly appreciate his professionalism, communication, and attention to detail. Thank you, Matthew!

• Matt EvangelousGoogleSeptember 2026

  I’ve been using TruGreen for the past two years, and overall the service has been solid. Recently, a new technician handled my fertilization while I was away. A week later, a clear "S" pattern of missed or uneven grass appeared across my backyard. I called customer service to report the issue, and they promptly sent the technician back out to redo the entire lawn thoroughly. I appreciate that TruGreen stood behind their service guarantee and made things right without any hassle.

• Victor XueGoogleAugust 2026

  I contacted TruGreen because I was seriously considering their lawn care program and wanted to get an accurate quote for my property. Unfortunately, my experience with the regional manager was extremely disappointing. I asked whether they could perform an on-site visit or measurement before I committed to the service, since lawn size, site conditions, and the actual scope of work directly affect pricing. He insisted that there's no need to arrange a site visit and instead repeatedly pushed me to give a notice to proceed over the phone. During the call, I was also told that they generally do not take customer calls on Fridays, yet at the same time I was being pressured to make an immediate purchasing decision. That came across as dismissive and unnecessarily sales-driven. What made the conversation even more frustrating was that the manager repeatedly emphasized that TruGreen is the “#1 service provider in America.” Being a large or highly ranked company does not replace basic customer service, accurate site evaluation, or respect for a customer who simply wants to understand what they are paying for before authorizing the work. I was genuinely interested in hiring TruGreen, but this interaction completely changed my mind. If this is how a prospective customer is treated before signing up, I would have serious concerns about how service issues or disputes would be handled afterward. Based on my experience, I would not recommend this TruGreen location/service. I would strongly suggest that other homeowners get a detailed written quote, confirm the actual lawn measurement and scope of work, and make sure they are fully comfortable before giving any notice to proceed.

• pratik dudhaneGoogleMay 2026

  Their service(actual treatment of the lawn) is average and personally didn't see the lawn being truly green consistently as they brand themselves even after 5 years . They keep calling you for adding on additional services multiple times . I always pre pay before the season to get the best rate. I was called in the middle of the season in May to add a lawn service to protect the lawn from the summer heat for an additional $200 for 2 services. When I asked did I have this service before the person said yes it was there the previous year. When I prepaid beginning of the year I specifically asked that do I have all the services for lawn coverage from previous year and they said yes . I opted out for their tree fertilization service for the current year. The person who called now said the service was offered free as a courtesy last year but they should have mentioned that while I was prepaying before the season. When I asked why wasn't I told this before they just said we can't speak for the person who spoke to you before. Also the other thing I always notice is they are always in a hurry and in and out very fast for the service. One time they even didn't do the service and marked as service completed. I was home during that time with family and none of us saw anyone coming to the backyard. The person did come as we saw the vehicle in driveway but we never saw him in backyard I also checked it on my camera to confirm. When I called they did apologize for it and sent the same person to perform that service and he was arguing that he had completed the service. Despite multiple request for having dead patches and inconsistent lawn haven’t seen much improvement even after 5 years of their service For the good part they always answer your call and will offer an additional service thats covered in your plan if you request it and they are also prompt in sending the notification before and after the service is done and ask feedback. They will also always offer some discount if you prepay or request to get the price a bit down. Overall the lawn service is decent if you don't have time to take care of it yourself.

Selected excerpts from reviews published on Google and Yelp, not reviews collected by this site.