TruGreen Lawn Care

Hours from public listings.

Reviews

• Neil FotoGoogleSeptember 2026

  Have had a great experience working with TruGreen Lawn Care out of Indian Trail. Everything has been professional and I am very happy with how my lawn looks. I have spoken a few times with Dustin at the company and he has helped answer questions and understand the weed control application process. I have recommended this TruGreen branch to some neighbors based on my positive experience.

• Kimberly ClemmerGoogleOctober 2026

  Definitely do not recommend. We paid for a year of this service and just cancelled it. A tech hasn’t been here since July. Our yard looks worse than it did before we started the service. We’ve called and they said they would send a tech to assess the yard and see what needs to be done. That was 3 weeks ago… a tech never came and we were never contacted. Called today to cancel and be done with them. So disappointed. Really feel like we should’ve gotten our money back for the remainder of our year since it’s been 3 months since anyone’s even been here. Again, definitely do not recommend.

• Meredith SchramekGoogleSeptember 2026

  I have been a TruGreen customer for four years. The service is excellent. In particular, Dustin is outstanding. He has been to my property multiple times to make sure my lawn is in the very best shape possible. Thank you so much!

• Carrie CGoogleJune 2026

  I waited a week before posting review in hopes of having this resolved through direct communication with management, but seems only a generic customer service(most likely not even directly employed through Trugreen) wants to communicate via email. If zero stars was an option it wouldn’t be low enough!!!! The technician drove heavy equipment across our travertine pool decking. We have an access gate in the lawn. Also tracked emergent over the entire paved driveway, pavers and into the pool. Worst part is we’ve emailed video and pics and can’t get anyone to call us. Just keep getting emails asking for additional information. No one from management wants to offer an apology or explanation.

• StephenGoogleNovember 2024

  A Disappointing Experience with TruGreen's Indian Trail Branch My wife and I purchased our home in September 2023, a place where we plan to raise our family. The previous owner had meticulously cared for the lawn, leaving us with a lush, green fescue carpet. They had used a premium lawn care service that did excellent work, but it was quite expensive—an expense we weren’t prepared to carry after just moving. When TruGreen reached out with a quote, their pricing was nearly half of the incumbent provider’s, promising the same level of service. Being inexperienced in high-grade lawn care beyond basic mowing and trimming, and eager to save money, we decided to go with TruGreen. They assured us that all we needed to do was water, mow, and trim—they would handle the rest. The previous provider finished out 2023, and TruGreen began servicing our lawn in March 2024. Over the next six months, our once-beautiful lawn transformed into a wasteland of weeds and brown patches. Initial Concerns Ignored In late May, I noticed browning and weed accumulation and began calling TruGreen’s customer service. Their representatives were polite and eager to "make it right," offering free services under the "TruGreen Guarantee." However, there seemed to be a disconnect between the support center and the local branch. It took several follow-ups for the promised service to finally occur in early June. When I attempted to speak with the technicians during their visits, they were unable to provide detailed insights or strategies for improving the lawn. Busy with family activities over the summer, I trusted TruGreen to address the issues during their monthly visits—a mistake, as the lawn’s condition continued to deteriorate. Poor Communication and Delayed Action By late August, large dead spots and excessive weed growth covered the lawn. After multiple complaints, I finally connected with the service manager, Farentino, who sent their sales rep, Ben, instead of meeting with me personally. Ben acknowledged the poor service, noting that technicians likely hadn’t applied treatments thoroughly. He offered a complimentary army worm treatment and promised to oversee improvements. While I appreciated his efforts, I couldn’t understand why it took months of complaints to address these issues. Despite Ben’s assurances and the free treatment, I never heard from him again after this visit, even after repeated calls and texts. Aeration Disaster In October, after further follow-ups, TruGreen performed an aeration service while I was at work. When I returned home, the results were shocking. The technician had driven the aerator in random patterns, leaving many areas untouched and others with large, frisbee-sized holes. It was clear that no care had been taken during the service. I photographed the damage and shared it with Farentino, who offered to send the technician back. By this point, my wife and I had completely lost trust in TruGreen and declined the offer. I requested a full refund for the aeration, as I would need to hire another provider to redo the service and fix the damage. Farentino explained that he couldn’t issue refunds and said I needed to speak with the general manager, Stephen Robertson. Despite multiple requests through customer support and direct follow-ups, the GM never called me back. After a couple of weeks, I received a partial credit offer through an administrative staff member who apologized for the GM’s lack of response. Feeling there was no point in waiting for further resolution, I accepted the partial refund and terminated all services with TruGreen. Final Thoughts It has now been a month, and I still haven’t heard from Stephen Robertson. TruGreen’s failure to deliver on their promises, their poor communication, and their lack of accountability have been deeply disappointing. What began as an exciting opportunity to maintain a beautiful lawn turned into a costly and frustrating experience. I would not recommend TruGreen, particularly the Indian Trail branch, to anyone seeking reliable lawn care.

Selected excerpts from reviews published on Google and Yelp, not reviews collected by this site.