Urban Roots Landscaping Tacoma LLC

Hours from public listings.

Reviews

• Jonathon FranzGoogleOctober 2024

  I’m incredibly happy I used Urban Roots! Start to finish, it has been an easy (and fun) process. I was able to get a bid (from Dylan) for my project quickly, they referred an awesome plant expert (Kale) and about 2 weeks after the bid - the install began. They (Blady & Marco) were here on time each day, they were very nice & easy to communicate with, they worked extremely hard and finished my 5-day project in 4 days. They also adjusted a few things on-the-fly for me seamlessly. I thought the price for 5-days of labor-intensive work would be >$15k and it was well under that for me. I have nothing but positive things to say about this company and the experience I had with them!

• Lucie KroschelGoogleAugust 2026

  I wish there was a 2.5 here. I have a very big yard and a massive hedge. When I contacted urban roots, I was looking for some immediate help with the hedge, as well as weeding, trimming of other bushes, and general upkeep of the yard as a reset. After that, I was going to be looking for some seasonal upkeep and biweekly mowing. The team that came out to do the hedge and initial cleanup was made up of two lovely hard-working people. They sent videos to me as they went to double check their work and ask for clarity, which, to me, was really great and detail-oriented. That said, it was clear to that they were not necessarily going to be able to get through what had been promised through the quote. They came for two days and ultimately, while some of the work was done, and the hedge looked great, there was still a ton of debris, very little weeding done, and only some of the other plants had been addressed in terms of trimming back and shaping. Also some of the bushes were, weirdly, sort of half trimmed? I think they ran out of time. Honestly, I took this just a problem with the quote given. The yard is a lot of work and in retrospect, I think that a lot of the work promised just wasn’t possible in the 1-2 days probably allotted to this small team. Additionally, I don’t think the team was fully able to discern between weeds vs not weeds which might be why a lot was left. Anyway, I ultimately ended up doing a tremendous amount of cleaning up and trimming on my own. I filled the bed of my truck and yard waste bins multiple times over in the week after just collecting excess debris, weeds and other trimmings left behind. Basically, though, I still think that I am more or less got what I paid for in terms of the hedge and other upkeep. I did not like doing all of the extra cleanup and that was frustrating, but it is not my first rodeo.My complaints are that I think the company should’ve contacted me when they knew the job could not be completed in the time allotted. I also think they should have offered to come out and do additional cleanup when I reached out explained to my point of view. Instead, I received an email back that just said “thank you for your patience and understanding.” Last, and this was the kicker, I was charged the wrong amount after all was said and done. I received an invoice for one amount and then was charged for two completely different amounts (on two different days). When I caught it I called and pointed out the error and was told they’d get back to me to “explain why it was different”— a couple days later I got an email saying I was being refunded and it was a mistake on their end. After this, I was still momentarily willing to proceed with the biweekly mowing, but did ultimately decide to cancel. I sent an email explaining I’d like to cancel and why and received no response or acknowledgment of receipt.

• Sharon FreelandGoogleAugust 2026

  Had Brian and Dylan spend two days working in my yard. They trimmed a huge hedge, put in new soil, and laid fresh bark down. My flower beds slope so not an easy job. They were both polite and pleasant. Hard workers too. Cleaned up all left over debris before they left. I also use Urban Roots for weekly mowing. Another crew of guys of the same caliber. Thank you Urban Roots for hiring such superb employees. Sharon Freeland

• Jonathan LeeGoogleAugust 2026

  We recently came to them for a landscaping project involving sod and gravel installation, and cleaning. Overall, the whole operation went very well! Marcos, Udiel, and Casey did a great job completing all the tasks throughout multiple days. We appreciate their hard work and strong efforts!

• Mari WGoogleJune 2026

  Meh.... the sales guy who came out for my original evaluation talked to a big game and sold me on the quality of the service, and telling me how they trained all their people to go above and beyond looking for a little things to improve or recommend to homeowners, etc. But I've had two lawnmowing services, and neither lived up to expectations. The first one was particularly egregious. Areas of the yard skipped, half the lawn mowed really really low, and then they stopped halfway through the path and continued cutting at a different height… It was really Janky looking. Had another service yesterday, it was better, but my main walkway was missed, and the grass was cut so fast, that there are still a tall dandelions sticking up here and there throughout the yard. They came back out and fixed it the first time after I emailed, but I'm not bothering to email a second time, and I don't want to have to manage reviewing and having the work redone every single time. Other companies charge the same price and do a better job, so I've canceled my biweekly lawn care service.

Selected excerpts from reviews published on Google and Yelp, not reviews collected by this site.