Emerald Lawns - New Braunfels Lawn Care

Hours from public listings.

Reviews

• sandra kamaraGoogleMay 2026

  James was courteous and very informative. He is a great asset to your company. I look forward to seeing him again at the next lawn treatment.

• Adam RhoadesGoogleSeptember 2026

  Customer service is horrible. They don't respond when you send a message through your client portal and they give you the run around on the phone. Their weed prevention doesn't even work, yard looks worse by having them treat it.

• BGoogleAugust 2026

  5 stars to James the technician. He was nice and respectful. He texted me and said he was on his way same day. Emerald Lawn notified me of the timeframe till the day of and in my case they sent me a notification that my technician was coming and when I saw it, he was four minutes away, so that does not give me time at all. . That’s why I give it 3 stars but James I give him 5 stars. This was my very first experience

• Erica CastilloGoogleJuly 2026

  We signed up for pest and lawn service in August and things were going ok, although communication with the company was sparse at best. We noticed our lawn becoming overgrown with weeds, worse than ever before. When looking at my records, we noticed that the last service performed was 4/30. I contacted the company on 6/18 and the customer service rep was not able to tell me why service stopped but was "escalating the situation" and I should hear from someone. On 6/22 I had still not heard from anyone. I called the local office several times and selected option 2 for "all other reasons" but no one ever answered. I eventually selected option 1 for "new or adding services" and was able to speak to someone. The rep again could not identify the reason why no one had been to my property for service. He connected me with the the Branch Manager Collin who also could not determine why we had not received services. He then offered to send someone out, but that did not make up for the all of the services that were missed or the condition of my yard. When I requested to cancel my account he cheerfully agreed and did not offer any other resolution. I requested a refund of the payments that were provided without receiving service and he stated the finance department would determine the amount and I will receive it in 2-4 weeks. Customer service with this company is nonexistent. I am really disappointed in the service and the fact that my lawn is so much worse than when we started with them. They missed providing paid for services but they sure did not miss taking a payment. Edit to add: On July 6, although we were told our account was cancelled, Emerald Lawns withdrew another payment. We were in communication with Collin regarding our refund which has not been received. Collin stated that we would hear from the Regional Director Lance Hanford by 2:00 on 7/7. This has still not happened. On 7/8, calls placed to Collin only went to his voicemail. We have not received a refund, an additional payment has been taken and our calls are now being ignored. Edit to add: On 7/10, Curtis told me that he had spoken with the Customer Service Manager and she was going to be reaching out. A week later and no one has reached out. The customer service from this company continues to be appalling. Edit 7/22: I emailed the head of Customer Service, Cindy Paxson, on 7/20 and have not received a response from her either.

• Tristan GainesGoogleJune 2026

  Tyler did a great job and also explained things thoroughly and simply for me to understand. Highly recommend Tyler and Emerald Lawns.

Selected excerpts from reviews published on Google and Yelp, not reviews collected by this site.