Emerald Lawns - Austin Lawn Care

Hours from public listings.

Reviews

• Adam GoldbergGoogleMarch 2026

  Ever since we moved and lost our old lawn service, Emerald has been taking care of all of our fertilizer, weed control, and other lawn care needs. And they do a great job. One thing I really appreciate, which was evident in Lagreg's work today, is that they don't leave a mess. Whether spreading compost or fertilizer granules, they don't leave bits behind on the sidewalk or the street or anything. It's a little thing, but it's noticeable. High fives for that.

• Becky FowlerGoogleOctober 2026

  We started working with Emerald Lawn in 2023, and initially, the experience was great. I loved supporting a local Austin business, but things have gone downhill since then. Customer service is now handled by a third-party team rather than the local office, and it feels like the focus has shifted from improving our lawn to selling us more services. The final straw came a couple of weeks ago when Emerald Lawn informed us they were increasing our annual services from 8 to 10. After speaking with several other local lawn care companies, none recommended that many treatments. One even suggested it sounded like a money grab. Meanwhile, our grass looks bad despite consistently watering, mowing, and collecting clippings based on Emerald Lawn's recommendation. They advertise a 100% satisfaction guarantee, but I haven't been satisfied in a long time. When they recently came out to evaluate what was happening, they diagnosed a fungus and recommended multiple additional paid treatments. Other lawn care companies disagreed with that assessment, so we decided to move on. And this is where the real fun began. It took three phone calls to get a cancellation confirmation, and I'm still not sure my account is closed. Call #1: I requested to cancel and was promised an email confirmation. Nothing came. Call #2: I learned they'd only canceled our remaining 2026 services, leaving our 2027 renewal active. The representative also claimed they had no email address on file, despite Emerald Lawn emailing me regularly for three years. We added my email, and I was promised another confirmation. Nothing. Call #3: Again, customer service claimed there was no email on my account. I was transferred to an account manager who assured me everything was canceled, added my email (again), and finally sent a confirmation. Except the email came from customercare@mylawnportal.com, never mentioned Emerald Lawn, and was so poorly written it looked like a phishing email. No company name, account details, or anything connecting it to Emerald Lawn. When I questioned this and asked to speak with someone at the local office, I was told Emerald Lawn had been sold to Senske Services and speaking with the local team wasn't an option. So, after three calls and multiple promises, I'm still not confident my services are canceled or my account is fully closed. Moral of the story: Emerald Lawn used to be a great local company, but I can no longer recommend them. Between the poor lawn results, constant upselling, and frustrating customer service, it's not worth it. And if you're planning to cancel, mentally prepare yourself for the journey. 😂 I'm also posting this review as documentation that I've explicitly requested to cancel ALL services, close my account, and prevent future renewals. Hopefully, I won't be dealing with surprise charges in 2027.

• Jon StormGoogleOctober 2026

  I have no idea what happened to this company. They used to be great. I attempted to cancel service with one of their managers over a month ago and my account is still pending cancellation apparently waiting on some magical retention department? Issues: 1. Somehow started servicing the wrong address and charging me. I only found this out when I was outside working in the yard and got a notification that they just completed service. No idea how long this went on for 2. Pay for extra services like fungus prevention. Then get the exact fungus it was trying to prevent. Not taken care of, told me I didn’t get enough treatment and that would be extra 3. They mapped out every weed bed and charged me accordingly for weeding. Noticed one day there was never a tech in my backyard. Complained, tech said he had a note that it was front yard only. That’s funny I’ve been paying an up-charge for over a year for front and back yard after they measured the number of beds in the backyard 4. Bed weed control consistently looked like crap. Weeds everywhere. Emailed, filed customer portal issues, and nothing. No response, just the regularly scheduled visits. 5. Constant upsells, the amount of contact they tried to make to sell me more product when they couldn’t even do an acceptable job for the existing services was ridiculous With this companies incompetence I wouldn’t be surprised if they tried to service and charge me again. They’ll be getting a swift chargeback if that’s the cas

• Diane BraunGoogleJune 2026

  This is our 4th treatment. I am not seeing any improvement in the treatment of the Dallis grass. This is one of the issues that we discussed that was a concern for us. Your response is welcome. Diane Braun

• Matt PearceGoogleApril 2026

  I used Emerald for several years with satisfactory results. Approximately 2 years ago one of their technicians applied the wrong chemical to my front yard and destroyed it. Emerald was initially very up front and helpful, even going so far as to re-sod a portion of my front yard. I requested that they take soil sample to analyze before re-sodding, but they didn't... and the sod never took. They continued to work with me over many months providing discounted visits. However, the yard/soil was completely destroyed and has never recovered despite my paying for additional services such as aeration and top dressing. To add insult to injury they continue to send techs weekly to service my yard even though I have spoken to their office by phone, supervisors at my residence, and several techs that the service has been cancelled. I additionally left a message on their customer portal which apparently is never checked.

Selected excerpts from reviews published on Google and Yelp, not reviews collected by this site.